Michael Magalhaes

Administrative

Michael Magalhaes

Results-driven professional with over 8 years of experience in customer service and hospitality, demonstrating strong communication and problem-solving skills. Proven ability to efficiently address customer inquiries and deliver exceptional experiences. Fluent in the Portuguese language.

Work Experience

Valet Manager/Concierge, King Valet/Sutton Place, Toronto, ON, August 2022 – August 2025

• Welcomed guests, booked city tours and attractions while checking guests in and out
using Opera software.
• Stored various types of vehicles, assisted guests with luggage and monitored key box.
• Set up VIP rooms with special amenities while giving guests restaurant and city
recommendations.

 

Location Support Person, Helie Film Support, Toronto, ON, September 2020 – December 2021
• Provided road clearing assistance for transport trucks and equipment vehicles.
• Monitored and moved equipment while ensuring the filming location was clear of
hazards.
• Scouted locations and communicated with homeowners regarding filming logistics.

 

Sales Support, Velosa Real Estate, Toronto, ON, January 2018 – August 2020
• Coordinated staging, photography, and videography for open houses and potential sales.
• Managed the prospecting process by identifying potential clients, following up on leads,
and conducting outreach.
• Tracked and measured the effectiveness of marketing campaigns, providing valuable
insights for optimization.


TTC Customer Service Ambassador, Bagg Group, Toronto, ON, August 2015 – January 2018
• Aided customers with general information, directions, and subway closures.
• Showcased customers of new features both off, and on-board the new streetcars.
• Explained to commuters how the new Presto machines operate.

Academic background

  • Ontario Secondary School Diploma, 2009-2013 Bishop Marrocco Secondary School
Languages
Portuguese and English
Contact
71 Lindsey Ave
Toronto, Ontario, M6H 1E4
001 (437) 616-7571
michael@falcaodafonseca.com
We provide various communication channels to address questions, suggestions, or new inquiries.

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